Job Description
- Contract opportunity with the NSW State Government
- Based in Haymarket (near Central Station)
- Provide front-line customer support to members of the public!
- $30 per hour + super
- 3-month contract
- Once you complete training/ nesting in the office then transition to working from home.
- Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards
- Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
- Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements
- Provide a range of administrative and support services
- Eligibility to work full-time in Australia
- Inbound Call centre with 2-3 years experience is a must
- The ability to 7am-7pm rotating roster Monday to Friday, excluding public holidays.
- Previous experience in customer service is ESSENTIAL.
- Excellent customer service and communication skills
- Must be confident working in a high volume call centre environment
- Previous gov experience preferred but not essential
