Licensing Representative

We are looking for an enthusiastic and passionate Licensing officer who enjoys interacting with customers to provide the best possible customer experience. 

• Short term contract opportunity with NSW State Government
• Based in Gosford
• ASAP Start 
• $40 per hour + super 

Primary purpose of the role
To assess and/or determine license applications, providing quality service, information and assistance to customers and businesses on a wide range of matters, assisting customers in the lodgement of documents, correspondence and/or complaints and/or resolution of issues, including those requiring analysis and specialised knowledge.

 Key accountabilities

• Respond to enquiries from external and internal customers according to service standards
• Facilitate appropriate customer outcomes by applying relevant knowledge, legislation, regulations and procedures
• Provide administrative services, respond to enquiries and complete a range of processing activities with accuracy and efficiency
• Educate customers on legislation, procedures, their rights and responsibilities to raise community awareness
• Develop and maintain specialised knowledge, techniques and skills to deliver a high quality service
• Ensure all enquiries, complaints and issues are accurately captured and authorised policies and procedures are adopted for triage, resolutions, referral or escalation.

MUST HAVE:

• Eligibility to work full-time in Australia 
• The ability to work 35 hours per week, 7 hours per day  
• MUST NOT HAVE ANY HOLIDAYS PLANNED OR BOOKED WITHIN THE NEXT 4 MONTHS
• Previous experience in customer service is ESSENTIAL.
• Must be confident working in a similar role

Apply below or for more information, contact Shelley Stone on [email protected]