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Call Centre Operator.

Call Centre Operator

Job Title: Call Centre Operator
Contract Type: Contract
Location: Central Coast / Newcastle
Industry:
Salary: $30 per hour + super
Start Date: 17th May
Reference: 3258028
Contact Name: Jazeema Kuthubdeen
Contact Email: jazeema.kuthubdeen@cgcrecruitment.com
Job Published: April 23, 2021 10:47

Job Description

We are looking for an experienced contact centre operator who has an extensive background in customer service, preferably within a call centre environment. If you are an enthusiastic and passionate customer service officer and you enjoy interacting with customers over the phone to provide the best possible customer experience, please apply. 
  • Contract opportunity with the NSW State Government
  • Offices are  in Newcastle 
  • 2-month contract to start with
  • $30per hour + Super 
  • Award-winning training 
  • Provide front-line customer support to members of the public!
  • 35 hours per week, 7am-7pm Monday to Friday
Responsibilities:
  • Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards
  • Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
  • Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements
  • Provide a range of administrative and support services
MUST HAVE:
  • Eligibility to work full-time in Australia 
  • Previous experience in customer service is ESSENTIAL.
  • Excellent customer service and communication skills
  • Must be confident working in a high volume call centre environment
  • Previous gov experience preferred but not essential
  • Must be able to start 17th May 2021