Debt Recovery Officer

Posted 21 September 2022
Salary$35 Per hour + super
Job type Temporary
Sectors CGC CoverGovernment

Job description

We are looking for an experienced Debt Recovery Officer to join our client, a NSW State government agency, on a contractual basis.
  • 6 month contract opportunity
  • 38 Hour working week
  • Hourly Rate $35 per hour + super
  • Offices are based in Parramatta and WFH - hybrid role
  • Identify the range of products and services offered to customers
  • Understand and explain your role, your manager’s role and their manager’s role
  • connecting with customers, active listening and agreeing on payment solutions
  • Effectively capture information, interpret customer needs and offer solutions and/or information
  • Build positive relationships with customers ensuring a quality experience
  • Explore all options to resolve contact
  • Ensure tone, manner and language used in conversations with customers, peers and Managers are respectful and model signature behaviors
  • Suggest new and innovative customer solutions
  • Treat Customers in a courteous and respectful manner and give them your highest priority
  • Previous experience in Debt Recovery
  • Compassionate, empathetic and an understanding nature
  • Intermediate computer skills
  • Excellent communication and interpersonal skills
  • Ability to work within a team and adapt quickly to a changing environment
  • Understand the importance of managing confidential and sensitive information
  • Strong customer service skills
  • Ability to multi task and prioritise
  • Must be open to obtaining police check 

Apply below or for more information, contact Jazeema Kuthubdeen on 028 252 4011/