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Call or Contact Centre Operator.

Call or Contact Centre Operator

Job Title: Call or Contact Centre Operator
Contract Type: Contract
Location: Other Locations
Industry:
Salary: $30 per hour +super
Start Date: ASAP
Reference: 3277237
Contact Name: Jazeema Kuthubdeen
Contact Email: jazeema.kuthubdeen@cgcrecruitment.com
Job Published: June 01, 2021 16:33

Job Description

We are looking for an experienced contact centre operator who has an extensive background in customer service, preferably within a call centre environment. If you are an enthusiastic and passionate customer service officer and you enjoy interacting with customers over the phone to provide the best possible customer experience, please apply. 
  • Contract opportunity with the NSW State Government
  • Based in Lithgow, IMMEDIATE start
  • Provide front-line customer support to members of the public!
  • $30 per hour + super 
  • An initial 2-month contract, with a view, to extend!
Responsibilities
  • Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards
  • Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
  • Educate client/customers on the rights and responsibilities of parties, requirements and services to raise community awareness and ensure compliance with legislation and/or processes
  • Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements
  • Provide a range of administrative and support service
MUST HAVE:
  • Eligibility to work full-time in Australia 
  • The ability to work on a ROTATING ROSTER. 
  • Hours of operation run MONDAY - FRIDAY, 7AM-7PM
  • Previous experience in customer service is ESSENTIAL.
  • Must be confident working in a high volume call centre environment
  • Must be able to start IMMEDIATE