We are urgently looking for indivdulas who enjoy providing strong customer service to members of the public. You will require towork a 24/7 roster. Shift times could be : 5pm- 4am, 10pm – 9am, 6am- 4pm. You will be working on a contractual basis.

• Pay rate:  $30 -$37 per hour + super
• Start date: Immediate
• 3 month contract with a view to extend 
• Location: 100% Remote working
• WHV and Student Visas welcome to apply

This is a contract role, so we need Candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly to a new environment. 

The role:

• Receive inbound calls and note details of the call
• Maintain customer satisfaction
• Handle customer data and information with confidentiality
• Maintain accurate records and databases in their inhouse systems
• Other administrative duties as required
• 24/7 rotating roster
• 10 hours per day, 4 days on, 4 days off

Skills/Experience

The call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.

• 2-3 years experience in a call centre or customer service role
• Excellent written and verbal communication skills
• High level of professionalism
• Strong ability to take quality notes
• Strong problem-solving abilities, especially in a fast-paced environment
• Strong email etiquette