Job Description
- Contract opportunity with the NSW State Government
- Based in Newcastle's CBD, IMMEDIATE start
- Provide front-line customer support to members of the public!
- You will be working from the office for training and nesting then will transition to working from home.
- Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards
- Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
- Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements
- Provide a range of administrative and support services
- Eligibility to work full-time in Australia
- Inbound Call centre with 2-3 years experience is a must
- Hours of work will be 7 hours per day / 35 hours per week You will be working on a 7am-10pm rotating roster 365 days per year including public holidays.
- Previous experience in customer service is ESSENTIAL.
- Excellent customer service and communication skills
- Must be confident working in a high volume call centre environment
- Previous gov experience preferred but not essential
- Must be able to start on 8th February 2020
