We are looking for an experienced contact centre operator who has an extensive background in customer service, preferably within a call centre environment. If you are an enthusiastic and passionate customer service officer and you enjoy interacting with customers over the phone to provide the best possible customer experience, please apply. 

• Contract opportunity with the NSW State Government
• Based in Newcastle's CBD, IMMEDIATE start
• Provide front-line customer support to members of the public!
•  You will be working from the office for training and nesting then will transition to working from home.

Responsibilities:

• Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards
• Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
• Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements
• Provide a range of administrative and support services

MUST HAVE:

• Eligibility to work full-time in Australia 
• Inbound Call centre with 2-3 years experience is a must
• Hours of work will be  7 hours per day / 35 hours per week You will be working on a 7am-10pm rotating roster 365 days per year including public holidays.
• Previous experience in customer service is ESSENTIAL.
• Excellent customer service and communication skills
• Must be confident working in a high volume call centre environment
• Previous gov experience preferred but not essential
• Must be able to start on 8th February 2020

**PLEASE NOTE** As we are experiencing VERY high volumes of applicants, please do not call through to our main phone line or send an email application as we are unable to track these applications in our system!