Freight & Customer Service Supervisor – WA
Lead a Team | Customer Service & Freight Operations | Full-Time

We are seeking an experienced Freight & Customer Service Supervisor to lead a small, dynamic team in Western Australia. This hands-on role is responsible for managing customer service and freight operations, ensuring that service levels, KPIs, and operational efficiency are consistently met. You will oversee day-to-day team activities, resolve customer issues, and coordinate freight scheduling across inbound and outbound operations.

Key Responsibilities

• Lead and develop a team handling customer service inquiries and freight coordination.
• Monitor team performance against KPIs and cost targets, providing coaching and support where needed.
• Take ownership of customer issues, following problems through to resolution in a timely manner.
• Maintain strong communication with clients and internal teams to ensure smooth freight operations.
• Ensure all freight requiring bookings is scheduled accurately to align with customer requirements.
• Compile reports, analyze performance data, and identify opportunities to improve operational efficiency.
• Promote a positive, proactive, and customer-focused team culture.

Skills & Experience

• Demonstrated experience in a customer service or freight supervision role.
• Understanding of the transport, logistics, or warehouse industry.
• Strong leadership, communication, and organisational skills.
• Ability to manage a high-volume, fast-paced environment with attention to detail.
• Proficient in computer systems and able to learn new software quickly; SAP experience advantageous.
• Strong problem-solving skills with a proactive, positive approach.
• Ability to coach, mentor, and develop a team while taking responsibility for key operational functions.

What’s On Offer

• Opportunity to lead a high-performing customer service and freight team.
• Hands-on role with exposure to freight operations, scheduling, and customer interactions.
• Supportive work environment with career development and growth opportunities.
• Competitive salary and benefits package.

This role is perfect for a hands-on supervisor with experience in customer service and freight operations who enjoys leading a small team and driving operational excellence

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