Job Description
- Contract opportunity with the NSW State Government
- Based in Parramatta, IMMEDIATE start
- Provide front-line customer support to members of the public!
- Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards
- Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
- Providing assistance to vulnerable customers in urgent need of food and groceries, such as the Rapid Relief Food boxes, Disaster Welfare Services/Foodbank food hampers
- Educate client/customers on the rights and responsibilities of parties, requirements and services to raise community awareness and ensure compliance with legislation and/or processes
- Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements
- Provide a range of administrative and support services
MUST HAVE:
- Eligibility to work full-time in Australia
- Inbound Call centre with 2-3 years experience is a must
- The ability to work on a 24/7 ROTATING ROSTER and will be required to work over the Christmas break - INCLUDING PUBLIC HOLIDAYS
- Previous experience in customer service is ESSENTIAL.
- Excellent customer service and communication skills
- Must be confident working in a high volume call centre environment
- Previous gov experience preferred but not essential
- Must be able to start IMMEDIATELY