We are looking for an experienced contact centre operator who has an extensive background in customer service, preferably within a call centre environment. If you are an enthusiastic and passionate customer service officer and you enjoy interacting with customers over the phone to provide the best possible customer experience, please apply. 

• Contract opportunity with the NSW State Government
• Based in Parramatta, IMMEDIATE start
• Provide front-line customer support to members of the public!

Responsibilities:

• Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards
• Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
• Providing assistance to vulnerable customers in urgent need of food and groceries, such as the Rapid Relief Food boxes, Disaster Welfare Services/Foodbank food hampers
• Educate client/customers on the rights and responsibilities of parties, requirements and services to raise community awareness and ensure compliance with legislation and/or processes
• Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements
• Provide a range of administrative and support services

Please note that this is an extremely high volume call centre environment as you are joining the coronavirus fight to provide the general public with as much information and help as possible. Please only apply if you can handle that pressure and can commit to long hours. 

MUST HAVE:

• Eligibility to work full-time in Australia 
• Inbound Call centre with 2-3 years experience is a must
• The ability to work on a 24/7 ROTATING ROSTER and will be required to work over the Christmas break - INCLUDING PUBLIC HOLIDAYS
• Previous experience in customer service is ESSENTIAL.
• Excellent customer service and communication skills
• Must be confident working in a high volume call centre environment
• Previous gov experience preferred but not essential
• Must be able to start IMMEDIATELY

**PLEASE NOTE** As we are experiencing VERY high volumes of applicants, please do not call through to our main phone line or send an email application as we are unable to track these applications in our system!