We are looking for an experienced Child Wellbeing Support Officer to join our client, a NSW State government agency, on a contractual basis.

• 3 month contract opportunity
• 35 - 40 Hour working week
• Hourly Rate $40 - $45 per hour + super
• Offices are based in Parramatta and WFH - hybrid role

Responsibilities

• Respond to Departmental enquiries to the Child Wellbeing Unit in regards to child protection related matters.
•  Record information accurately and in a timely manner and escalate or redirect issues as required to ensure the provision of accurate information and timely response.
• Provide a range of administrative and support services, including records management, routine correspondence, meeting and event coordination, to support the effective operation of the Child Wellbeing Unit.
• Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements, to support information flow and inform decision making.
• Update and maintain records and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible.
• Essentials:
  
  • Previous experience working within a call centre environment
  • Compassionate, empathetic and an understanding nature
  • Intermediate computer skills
  • Excellent communication and interpersonal skills
  • Ability to work within a team and adapt quickly to a changing environment
  • Understand the importance of managing confidential and sensitive information
  • Strong customer service skills
  • Ability to multi task and prioritise
  • Must be open to receiving getting a WWCC and police check 

Apply below or for more information, contact Jazeema Kuthubdeen on 028 252 4011/ jazeema.kuthubdeen@cgcrecruitment.com