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Call Centre Operator.

Call Centre Operator

Job Title: Call Centre Operator
Contract Type: Contract
Location: Parramatta Region
Industry:
Salary: $30 per hour + super
Start Date: 22nd March 2021
Reference: 3231716
Contact Name: Jazeema Kuthubdeen
Contact Email: jazeema.kuthubdeen@cgcrecruitment.com
Job Published: March 11, 2021 10:45

Job Description

We are looking for an experienced contact centre operator who has an extensive background in customer service, preferably within a call centre environment. If you are an enthusiastic and passionate customer service officer and you enjoy interacting with customers over the phone to provide the best possible customer experience, please apply. 
  • Contract opportunity with the NSW State Government
  • Based in Parramatta, IMMEDIATE start
  • Provide front-line customer support to members of the public!
  • $30 per hour + super
  • 3-month contract 
  • Once you complete training/ nesting in the office then transition to working from home.
Responsibilities:
  • Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards
  • Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
  • Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements
  • Provide a range of administrative and support services
MUST HAVE:
  • Eligibility to work full-time in Australia 
  • Inbound Call centre with 2-3 years experience is a must
  •  The ability to 7am-7pm rotating roster Monday to Friday, excluding public holidays.
  • Previous experience in customer service is ESSENTIAL.
  • Excellent customer service and communication skills
  • Must be confident working in a high volume call centre environment
  • Previous gov experience preferred but not essential
  • Must be able to start week commencing 22nd March 2021