We are looking for an Operation Support Assistant who has an extensive background in customer service and Administration Support, preferably within a government environment. If you are an enthusiastic and passionate customer service officer and you enjoy interacting with customers over the phone to provide the best possible customer experience, please apply. 

• 3 month contract opportunity with the NSW State Government
• WORK FROM HOME (Anywhere in NSW)
• $30.75 per hour + Super 
• Award-winning training 
• Provide front-line customer support to members of the public!
• 35 hours per week, 7am-7pm Monday to Friday

Responsibilities:

• Review and investigate customer applications
• contact and have detailed discussions with customers
• Email correspondence with customers
• Reviewing and addressing customer complaints
• Using policies and procedures to determine outcomes of customer queries
• Maintain a high level of service
• Data entry
• Outbound customer service
• Assess of applications in line with a quality framework

MUST HAVES:  

• Looking for people with excellent written and verbal communication skills
• Good computer skills - knowledge in Microsoft Office Suite - Salesforce Lightening experience would be beneficial but not required
•  Previous Gov Experience is preferred but not required
• Must have their own laptop and good internet connection 
• Eligibility to work full-time in Australia (35hours a week)

Apply below or for more information, contact Jazeema Kuthubdeen on 02 8252 4011 [email protected]