We are looking for an experienced contact centre operator who has an extensive background in customer service, preferably within a call centre environment.

• 3-month contract opportunity with the NSW State Government
• Offices are based Newcastle 
• Role commencing 31st March 2023
• $32.16 per hour + super 
• Award-winning training 
• Provide front-line customer support to members of the public!
• 35 hours per week, 6am -10pm rotating roster Monday to Friday including bank holidays
• Transition to WFH options if training is successfully completed

Responsibilities:

• Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards
• Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
• Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements
• Provide a range of administrative and support services

MUST HAVE:

• Eligibility to work full-time in Australia 
• Previous experience in customer service is ESSENTIAL.
• Excellent customer service and communication skills
• Proficient in Microsoft office suite, particularly Outlook and Team
• Previous gov experience preferred but not essential

If you are an enthusiastic and passionate customer service officer and you enjoy interacting with customers over the phone to provide the best possible customer experience, please