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Service Representative.

Service Representative

Job Title: Service Representative
Contract Type: Contract
Location: NSW Other
Industry:
Salary: $30.75 per hour + super
Start Date: ASAP
Reference: 3357507
Contact Name: Jazeema Kuthubdeen
Contact Email: jazeema.kuthubdeen@cgcrecruitment.com
Job Published: November 24, 2021 12:36

Job Description

We are looking for experienced Customer Service Representatives who have an extensive background in customer service, preferably within a customer-facing environment. If you are an enthusiastic and passionate customer service officer and you enjoy interacting with customers face to face to provide the best possible customer experience, please apply. 
  • Contract opportunity with the NSW State Government
  • Roles based across multiple locations including, Tweed Heads, Coffs Harbour, Tamworth, Muswellbrook & Nelsons Bay
  • $30.75 per hour + super
  • 6-month contract 
Responsibilities:
  • Providing information to customers in Service Centres for upcoming government initiatives including
  • Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via, face to face or in writing as per organisational processes and standards
  • Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
  • Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements
  • Provide a range of administrative and support services
 
MUST HAVE:
  • Eligibility to work full-time in Australia 
  • The ability to 8am-7pm rotating roster Monday to Friday, excluding public holidays.
  • Previous experience in customer service is ESSENTIAL.
    Excellent customer service and communication skills
  • Previous gov experience preferred but not essential