We are looking for experienced Customer Service Representatives who have an extensive background in customer service, preferably within a customer-facing environment. If you are an enthusiastic and passionate customer service officer and you enjoy interacting with customers face to face to provide the best possible customer experience, please apply. 

• Contract opportunity with the NSW State Government
• Roles based across multiple locations including, Tweed Heads, Coffs Harbour, Tamworth, Muswellbrook & Nelsons Bay
• $30.75 per hour + super
• 6-month contract 

Responsibilities:

• Providing information to customers in Service Centres for upcoming government initiatives including
• Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via, face to face or in writing as per organisational processes and standards
• Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
• Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements
• Provide a range of administrative and support services

 
MUST HAVE:

• Eligibility to work full-time in Australia 
• The ability to 8am-7pm rotating roster Monday to Friday, excluding public holidays.
• Previous experience in customer service is ESSENTIAL.
  Excellent customer service and communication skills
• Previous gov experience preferred but not essential