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Licensing Representative.

Licensing Representative

Job Title: Licensing Representative
Contract Type: Contract
Location: Sydney
Industry:
Salary: $40 p/h + super
Start Date: 18.10.2021
Reference: 3338684
Contact Name: Shelley Stone
Contact Email: shelley.stone@cgcrecruitment.com
Job Published: October 08, 2021 15:03

Job Description

We are looking for an enthusiastic and passionate Licensing officer who enjoys interacting with customers to provide the best possible customer experience. 
  • Short term contract opportunity with NSW State Government
  • Based in Gosford
  • ASAP Start 
  • $40 per hour + super 

Primary purpose of the role
To assess and/or determine license applications, providing quality service, information and assistance to customers and businesses on a wide range of matters, assisting customers in the lodgement of documents, correspondence and/or complaints and/or resolution of issues, including those requiring analysis and specialised knowledge.

 Key accountabilities
  • Respond to enquiries from external and internal customers according to service standards
  • Facilitate appropriate customer outcomes by applying relevant knowledge, legislation, regulations and procedures
  • Provide administrative services, respond to enquiries and complete a range of processing activities with accuracy and efficiency
  • Educate customers on legislation, procedures, their rights and responsibilities to raise community awareness
  • Develop and maintain specialised knowledge, techniques and skills to deliver a high quality service
  • Ensure all enquiries, complaints and issues are accurately captured and authorised policies and procedures are adopted for triage, resolutions, referral or escalation.

MUST HAVE:
  • Eligibility to work full-time in Australia 
  • The ability to work 35 hours per week, 7 hours per day  
  • MUST NOT HAVE ANY HOLIDAYS PLANNED OR BOOKED WITHIN THE NEXT 4 MONTHS
  • Previous experience in customer service is ESSENTIAL.
  • Must be confident working in a similar role
Apply below or for more information, contact Shelley Stone on shelley.stone@cgcrecruitment.com

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