Freight Forwarder

Location: Port of Brisbane
Employment Type: Full Time

About the Role
We are seeking an experienced Import Sea Freight Forwarder to join a high-performing operations team within a fast-paced logistics environment.

In this role, you will be responsible for managing import sea freight shipments end-to-end, ensuring smooth coordination between customers, suppliers, carriers, and internal stakeholders. You will play a key role in delivering accurate, compliant, and timely freight solutions in line with customer expectations and operational standards.
Key Responsibilities

• Manage import sea freight shipments from origin through to delivery
• Liaise with customers, suppliers, and service providers to ensure clear and timely communication
• Process shipment files accurately and efficiently in line with SOPs, KPIs, and regulatory requirements
• Coordinate bookings, documentation, and milestone tracking across all shipments
• Use freight systems to enter, maintain, and update shipment data
• Monitor and resolve operational issues including documentation, weight discrepancies, costs, and delays
• Ensure compliance with international trade regulations and customs requirements
• Prepare and maintain accurate financial and operational records
• Work closely with internal teams to support workflow efficiency and service delivery
• Contribute to process improvements and operational enhancements
• Assist senior team members with daily operational tasks and project work

About You

• Previous experience in freight forwarding, import/export operations, or a similar logistics role
• Strong understanding of international shipping processes and compliance requirements
• Experience using freight management systems (CargoWise experience highly regarded)
• Excellent communication and stakeholder management skills
• Strong attention to detail with the ability to manage multiple shipments simultaneously
• Ability to work in a fast-paced, deadline-driven environment
• Customer-focused mindset with a commitment to service excellence
• Problem-solving ability and a proactive approach to issue resolution

What Success Looks Like

• Accurate and timely processing of all shipments
• Strong customer relationships built on trust and communication
• Consistent achievement of KPIs and operational targets
• Effective collaboration across teams and stakeholders
• Continuous improvement in processes and workflow efficiency

Why Join Us You will be part of a supportive and collaborative team environment where performance, initiative, and customer service are highly valued. This role offers the opportunity to develop your skills in international logistics while contributing to a business focused on operational excellence and continuous improvement.

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