Dispute Officer

Posted 29 September 2022
Salary$51.78 - $58.93 per hour + super
LocationSydney
Job type Contract
Sectors CGC CoverGovernment
Reference3507473

Job description

We are looking for an experienced Dispute Officer to join our client, an NSW State government agency, on a contractual basis. 
  • 4 month contract opportunity with NSW State Government
  • 35 hour working week 
  • Immediate start required
  • Offices are based Darlinghurst, NSW  
  • $51.78 - $58.93 per hour + super

Primary purpose of the role:
Provide information, advice and support to member and non-member decision makers and delegates to deliver quality and compliant end-to-end case management services for a range of complex matters, in line with
organisational policies and procedures to ensure a positive outcome.

Key Responsibilities:
  •  Manage complex disputes to meet legislative and business requirements
  •  Effectively administer all correspondence and records and ensure the necessary action taken in a timely manner to ensure effective delivery of services
  • Maintain and apply sound knowledge of current case management procedures and guidelines to resolve escalated queries
  • Act as the point of contact for member and non-member decision makers and delegates to ensure the effective flow of information and resolution of complex issues in a timely manner
  •  Provide guidance and assistance to self-represented claimants,communicating complex practice and procedures in an accessible way, to ensure claimants have the fullest opportunity practicable to navigate the dispute resolution process and explore possible resolution outcomes
  •  Identify potential risks, issues and trends including suspected corrupt conduct and recommend policy and process improvements to mitigate risks
Must Haves:
  • Eligibility to work full-time in Australia 
  • The ability to work 35 hours per week, 7 hours per day  
    Previous experience in a similar role is essential
  • MUST BE DOUBLE VACCINATED